Weber Wheel Alignment – West Palm Beach April 14, 2010Posted by Fritz in Yachts and other things that float.
Tags: best business, honest, tires, weber Wheel Alignment, West Palm Beach
It’s so refreshing to find a business that does business the way business used to do business. I’ve had an annoying shake in my truck since I put four new Michelins on almost two years ago. Once I get to 70mph I can feel the truck start to shimmy. It smooths back out at 80mph. Unfortunately I drive the freeway a lot and 75mph is my average speed. Under 70 I’d get killed and over 80 I’m ticket bait.
I’ve taken it back to the tire store three times and had them check and re-balance and rotate to no avail. Thinking these guys were incompetent, (I bought the tires at BJ’s, a box store like Costco) I had the tires checked and rebalanced twice at different tire retailers. Nothing worked. I put new shocks and struts on. I even had the drive shaft checked. She still shakes right at 70mph. I got a tip from the third tire dealer I spoke with that a shop in West Palm might have the equipment needed to fix my problem. After just 5 minutes on the phone with the owner, I knew this guy had forgotten more about tires and alignment than most of the tech’s I’d dealt with would ever know.
I brought my truck in early yesterday morning and Jim Weber, the owner, met me and waived me over to a service bay. We exchanged pleasantries and he proceeded to explain what the likely problem was before even touching the car. Seems Michelin tires are fantastic for passenger cars but not so much for SUV’s and Toyota’s are finicky about the type of tire you have.
He jacked up the back just 3 inches off the ground—enough to have the tires roll free. He started the vehicle and let the tires roll in idle. As soon as he looked at the tires he announced the right rear was out of round. Sure enough, looking at it while it was spinning, the tire had a slight wobble. He dropped the jack, lifted one side and then checked the front, applying a spinning wheel to the tire to bring it up to speed. Sure enough the front left also wobbled. “You got two out of round tires.” He announced with the surety you get with a lifetime of knowledge about one thing. “They were bad from the factory.” “Each time you rotated, you just moved one bad tire from back to front and visa versa.” “You need two new tires.”
The entire diagnosis had taken less than 15 minutes and I was happy to know I didn’t have some very expensive problem to deal with. I asked him how much for the diagnosis and he just waived me off saying, “Come back when you need some real work done.”
So now I know what the problem is and I get to negotiate with BJ’s on replacing two factory defective tires. I can’t believe it’s taken me nearly two years to get to the bottom of this and why nobody else figured it out.
Thanks Weber Wheel Alignment! You’ve got a customer for life.